merona4dPrivacy Policy

This page describes what we collect when you use merona4d and how we keep that data protected. When you open an account, deposit funds, place markets on Liga 1 or Piala AFF, play live-dealer games, or withdraw your balance, we gather personal and transactional information. We use this data to verify your identity, process your payments, settle your bets, and comply with legal obligations in the jurisdictions where we operate.

We do not sell your data to third parties for marketing purposes. We do share certain information with payment processors (DANA, e-wallet, mobile banking, local payment, and other providers) to complete your deposits and withdrawals. We also retain transaction records and account activity logs for compliance and dispute resolution. This policy explains what we collect, who we share it with, and how long we keep it.

Your privacy is important to us. We apply standard encryption and security practices to protect your account and payment details. Read this policy to understand your rights regarding your data on merona4d.

What data we collect on merona4d

When you create a merona4d account, we collect your full name, email address, date of birth, phone number, and country of residence. This is your profile data — we use it to verify who you are and to contact you about your account.

When you use merona4d, we log your activity: which football markets you place on Liga 1 or Piala AFF, how much you stake, which live-dealer games you play, which slots you spin, and how long you remain logged in. We record your IP address, device type, browser information, and approximate location (based on IP geolocation). This helps us detect fraudulent activity and prevent account abuse.

We retain transaction records — every deposit, withdrawal, stake, and payout — for at least five years. These records are used for settlement disputes, compliance audits, and legal investigations if required by authorities in our operating jurisdictions.

Third-party payment processors

Our merona4d platform uses external payment processors to handle deposits and withdrawals. When you deposit via mobile banking, local payment, or online payment, those providers receive your transaction details directly. They process the payment and confirm it to us. Similarly, when you withdraw to e-wallet, mobile banking, or another bank, we send your withdrawal request and account number to that bank.

These payment processors have their own privacy policies. We recommend you review them. We share only the minimum data needed to complete your transaction — your name, account number, and transaction amount. We do not authorize these processors to use your data for their own marketing.

Our servers may be hosted outside Indonesia. Data about your merona4d account and transactions may be stored in data centres in other countries. This is necessary for our platform to operate reliably across different regions. By using merona4d, you consent to your data being transferred outside your jurisdiction and processed in our data centres.

Our merona4d data protection and user rights

We apply encryption (SSL/TLS) to protect your login credentials and payment information in transit. Your password is hashed and never stored in plain text. We restrict access to your personal data to employees who need it to operate merona4d and to comply with legal requirements.

You have rights regarding your data. You can request a copy of all information we hold about you on merona4d. You can ask us to correct inaccurate data, such as a misspelled name or wrong phone number. You can request deletion of your account and associated data, subject to our legal obligation to retain transaction records for compliance.

To exercise these rights, contact our support team with your request and account details. We will respond within standard business windows. Note that some data cannot be deleted due to legal and regulatory requirements — for example, we must keep transaction records for five years for anti-money-laundering compliance in supported jurisdictions including Jakarta, Surabaya, Bandung, and Medan.

Updates to our merona4d privacy policy

We may update this policy from time to time if we change how we handle your data or if legal requirements shift. Material changes — such as new categories of data we collect or new third parties we share with — will be communicated to active merona4d account holders via email. We will not use your data in ways materially different from those described in this policy without notifying you first.

If you have questions about our privacy practices or how we handle your data on merona4d, contact our support team. We aim to address privacy concerns within one business day. Our terms and conditions and this privacy policy govern your use of our platform and how we protect your information.